Frequently Asked Questions


General Questions

Where are your products made?

Can you design something special for me?

Can we visit you?

Where are you located?

Do you offer Wholesale?

Do you offer Coupons or Discount Codes?

How often do you add new Products?

Shipping and Orders

Can i ship directly to my recipient?

How long does it take to ship my order?

Do you ship Internationally?

How do you ship your products?

Estimated Delivery times with Standard Shipping

Estimated Delivery times with Express Shipping

How are the shipping costs calculated?

My order is urgent what can you do?

Do you offer Free Shipping?

Laser Cutting

What is Laser Cutting?

What is the difference between laser cutting, scoring and engraving?

Materials and Finishes

3mm Poplar

2.5mm Eucalypt Laserply

3mm Gold and Silver Mirrored Acrylic

Refunds, Returns and Damaged Order

My order is damaged what do I do?

I am not happy with my product

Do you offer a refund?